Refund Policy
This Refund Policy explains when you may receive a refund or cancel a Cueops subscription. It applies to trials and paid Solo and Pro plans sold at cueops.app.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
Refunds are processed by Paddle, not by Cueops directly. This policy should be read with Paddle’s Refund Policy and Paddle Buyer Terms. If there is a conflict on a Paddle-processed payment, Paddle’s terms apply to that transaction.
Free trial
Solo and Pro start with a 7-day free trial ($0 due today). Cancel during the trial and you are not charged. There is nothing to refund for an unused trial.
14-day refund on the first paid charge
If you are not satisfied, you may request a full refund of your first paid Cueops charge within 14 days of that charge. After 14 days, paid amounts are generally non-refundable except where Paddle issues a discretionary refund or applicable law requires otherwise.
Digital service access usually begins as soon as checkout completes (you can sign in and use Cueops). Where consumer law gives a cooling-off / withdrawal right, starting to use the service during that period can affect that right, as described in Paddle’s Buyer Terms.
How to request a refund
Use any of the following:
- Open the receipt Paddle emailed you and use the support / refund options there
- Submit a request at paddle.net
- Email hello@cueops.app from the address on your account — we will pass eligible requests to Paddle
Approved refunds are returned to the original payment method where possible, typically within 14 days of approval.
Canceling a subscription
You may cancel anytime to stop the next renewal. Cancel from Settings → Billing (Paddle customer portal) or from your Paddle receipt. Cancellation is not the same as a refund: you keep access until the end of the current paid period unless a refund is approved.
Chargebacks
If something is wrong with a charge, contact us or Paddle first so we can fix it. Disputing a recognized, fulfilled subscription with your bank can delay resolution and may affect your account.
Related policies
See also our Terms of Service and Privacy Notice.
Last updated: 18 August 2026.